Privacy Policy
Last updated: 13 March 2026
1. Introduction
Ascot Clinic Healthcare Directory ("we", "us", "our") is operated by Dhillon Stevens Ltd, registered in England and Wales. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website at www.ascot.clinic ("the Site").
We are committed to protecting your privacy and handling your data in an open and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data We Collect
We may collect the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Contact information | Name, email address, phone number | Enquiry forms, newsletter sign-up |
| Account data | Name, email, login method | Practitioner account creation and management |
| Practitioner profile data | Bio, qualifications, location, photo | Directory listing display |
| Usage data | Pages visited, search queries, browser type | Analytics and site improvement |
| Payment data | Stripe customer ID, subscription status | Listing subscription management |
| Communications | Enquiry messages, review submissions | Connecting patients with practitioners |
We do not collect or store full payment card details. All payment processing is handled securely by Stripe, Inc.
3. How We Use Your Data
We use your personal data for the following purposes:
- To display and manage practitioner listings in the directory.
- To forward patient enquiries to the relevant practitioner.
- To send transactional emails (enquiry confirmations, account notifications, subscription updates).
- To send our newsletter to subscribers who have opted in.
- To analyse site usage and improve our services.
- To comply with our legal obligations.
Our lawful basis for processing is:
- Contract performance — for practitioner account and subscription management.
- Legitimate interests — for analytics, fraud prevention, and improving the directory.
- Consent — for newsletter subscriptions and marketing communications.
4. Data Sharing
We do not sell your personal data. We may share data with:
- Stripe, Inc. — for payment processing and subscription management.
- Resend — for transactional email delivery.
- Google Analytics — for anonymised site analytics.
- Amazon Web Services (AWS) — for file storage (profile images, ad assets).
All third-party processors are contractually bound to process data only on our instructions and in compliance with applicable data protection law.
5. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected:
- Practitioner account data — retained for the duration of the account, plus 12 months after closure.
- Enquiry records — retained for 24 months.
- Newsletter subscriber data — retained until you unsubscribe.
- Payment records — retained for 7 years to comply with HMRC requirements.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete data.
- Erase your data ("right to be forgotten") in certain circumstances.
- Restrict processing of your data.
- Data portability — receive your data in a structured, machine-readable format.
- Object to processing based on legitimate interests.
- Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at [email protected].
7. Cookies
We use cookies and similar technologies to improve your experience on the Site. For full details, please see our Cookie Policy [blocked].
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS), access controls, and regular security reviews.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:
www.Ascot.Clinic Email: [email protected] Website: www.ascot.clinic
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
